Returns and refunds
Dry fruits are food, so we can't take back an order because you changed your mind. If something is wrong with what we sent, we'll make it right.
When we'll replace or refund
- The item is not what you ordered (wrong product or wrong size).
- The item arrived damaged, or the pack was open or tampered with.
- The item is spoiled or stale.
How to tell us
Contact us within 48 hours of delivery using the phone or WhatsApp number in the footer of this page. Please have your order number ready (it looks like ORD-000123) and, if you can, send a photo of the item and the pack.
What we'll do
Once we've checked the problem, you choose a replacement or a refund, whichever we can arrange. A refund is returned in cash or by a method we agree with you, as you paid on delivery.
Refusing a parcel
If the parcel is visibly damaged when the courier arrives, you may refuse it. Please let us know and we'll send a replacement.
Cancelling before delivery
You can cancel an order any time before it is delivered by contacting us. Nothing is charged, as you pay only on delivery.
Last updated 5 October 2026